No Quibble Returns Policy
Our returns period for Christmas has been extended – any item purchased between 1st October and 23rd December 2020 may be returned up to 31st January 2021.
Please be aware that Royal Mail are currently prioritising the delivery of parcels over returns. It is therefore taking much longer than normal for returned parcels to reach our warehouse. Once they arrive, they are processed promptly and the appropriate refund issued.
We hope you are pleased with your order. If anything you have ordered does not live up to your expectations just return it to us unused for an exchange or refund. Please ensure that the item is packed to arrive back to us in resaleable condition.
Unless the item is faulty, return postage will be at your cost. It is important that the goods are returned in the best possible condition so please pack them appropriately.
In the unlikely event that a product is faulty, please email firstname.lastname@example.org or call our customer service team on 0208 355 7788 (Mon – Friday 10am – 4pm, Sat 10am – 5pm). We will advise where and how the items should be returned and provide the appropriate paperwork, including free of charge returns label. We will exchange or refund any faulty goods at our expense provided they have not been damaged through misuse. This guarantee does not affect your statutory rights.
Earrings, Earphones or Headphones cannot be returned due to health and safety reasons.
A refund will take between 10-14 days of the goods being returned to us and we will email you to advise once processed. If the order is returned in its entirety within 14 days, we will also refund your original delivery charge.
To return an item
Please place the returns label we will provide when you contact us to organise a return. We recommend you obtain a Certificate of Postage as you are legally responsible for the goods until they reach us.
Our returns address is:
76 Pitshanger Lane,